Last updated: June 2026 | Effective immediately upon account registration
By registering an account and using any 368gem service, you enter into a legally binding agreement with 368gem and confirm you have read, understood, and accepted these Terms & Conditions in full.
Access to 368gem is strictly limited to individuals aged 21 years and above. We verify age during the KYC process and reserve the right to suspend accounts where age requirements are not met.
368gem reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated via registered email. Continued use of the platform after notice of changes constitutes acceptance.
Each player is permitted to hold one active 368gem account only. Creating duplicate accounts — whether to claim bonuses multiple times or for any other reason — is a material breach of these Terms and will result in account suspension and forfeiture of funds.
All 368gem bonuses, free spins, cashback awards, and promotional credits are subject to specific wagering requirements and terms set out in the relevant promotion page. Bonus funds cannot be withdrawn until applicable wagering conditions are satisfied.
All players must use 368gem in good faith. Collusion, abuse of software errors, use of automated betting systems, or any behaviour intended to gain unfair advantage is prohibited and will result in immediate account termination without recourse.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
You must be at least 21 years of age to register an account with 368gem and to participate in any real-money gaming activity on the Platform. By completing registration, you represent and warrant that you meet this minimum age requirement. 368gem reserves the right to request proof of age at any time and to suspend or permanently close any account where this requirement is not satisfied. Any winnings accrued by an underage player will be forfeited.
Each individual player is strictly limited to one active 368gem account. Multiple accounts held by the same individual — whether registered under different names, email addresses, device identifiers, or payment methods — are prohibited. Where duplicate accounts are identified, 368gem reserves the right to close all associated accounts, void pending transactions, and permanently withhold any balances, including Real Money Funds, pending investigation.
You agree to provide accurate, complete, and current information during registration and to keep your account details updated at all times. 368gem is not liable for any loss arising from inaccurate account information provided by the Player. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
368gem is operated under international gaming authority licensing. It is the sole responsibility of each Player to determine whether accessing and using the 368gem Platform is lawful in their jurisdiction. Malaysian players are responsible for ensuring online gambling is permitted under applicable local laws before registering and depositing. 368gem makes no representation regarding the legality of its services in any specific jurisdiction.
368gem is required under its licensing obligations to verify the identity of all account holders before processing withdrawal requests and, in some cases, before activating account features. The KYC process requires submission of:
368gem targets completion of KYC reviews within one business day of document submission during standard business hours. Accounts that remain unverified after 30 days of registration, or that fail to provide requested documents within 14 days of a formal request, may be suspended. 368gem reserves the right to withhold withdrawal processing until verification is satisfactorily completed.
368gem currently accepts deposits and withdrawals via the following methods in Malaysian Ringgit (MYR): Touch n Go eWallet, Boost eWallet, Maybank online transfer, CIMB online transfer, Public Bank online transfer, and Visa/Mastercard. The availability of specific payment methods may be subject to change without notice.
The minimum deposit amount is RM 20 per transaction. The minimum withdrawal amount is RM 50 per transaction. These thresholds may vary for specific payment methods and are subject to periodic revision. Current limits are displayed in the cashier section of your account.
368gem targets same-day processing for all withdrawal requests submitted before 10:00 PM MYT on a business day. Withdrawals submitted after this time or on weekends and public holidays will be processed on the next business day. All withdrawals are subject to satisfactory KYC verification before processing. 368gem reserves the right to request additional verification documents for large withdrawal amounts as part of its anti-money laundering (AML) obligations.
All transactions on 368gem are conducted in Malaysian Ringgit (MYR). No currency conversion is applied by 368gem. Any currency conversion fees charged by third-party payment providers are the sole responsibility of the Player.
By depositing funds into your 368gem account, you warrant that all funds deposited are lawfully yours and do not originate from any unlawful activity. 368gem operates strict anti-money laundering controls and reserves the right to report suspicious transactions to relevant authorities.
368gem offers welcome bonuses, reload bonuses, cashback awards, free spins, and other promotional credits to eligible players. The following general terms apply to all promotions unless a specific promotion's terms expressly state otherwise:
All games available on the 368gem Platform are operated using certified Random Number Generator (RNG) technology or, in the case of live casino games, conducted by human dealers under live-streaming conditions. All RNG systems are independently audited and certified for fairness.
The following activities constitute a breach of these Terms and will result in immediate account suspension and forfeiture of funds:
In the event of a technical malfunction that affects game outcomes, 368gem reserves the right to void the affected rounds and refund stakes. No claims will be entertained for winnings arising from demonstrably erroneous game outcomes caused by technical faults.
368gem is committed to promoting responsible gaming practices among all players. The Platform provides the following player protection tools, accessible at any time through your account settings:
If you are concerned about your or another person's gambling behaviour, please visit our Responsible Gaming page for further information and support resources. All players must be 21 years of age or older.
368gem reserves the right to suspend or permanently close any account, with or without prior notice, where:
Upon closure of an account for legitimate reasons unrelated to a breach (e.g., voluntary closure by the Player), any verified Real Money Funds balance remaining will be returned to the Player via the same payment method used for the most recent deposit, subject to satisfactory completion of KYC procedures. Bonus Funds and winnings derived from Bonus Funds are not refundable upon account closure.
All content on the 368gem Platform, including but not limited to software, game content, text, graphics, logos, icons, images, audio clips, and the 368gem brand name and mark, is the property of 368gem or its licensors and is protected by applicable intellectual property laws. No content from the Platform may be reproduced, distributed, modified, or transmitted in any form without the express prior written consent of 368gem.
To the maximum extent permitted by applicable law, 368gem and its officers, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, or loss of gaming opportunities, arising from:
368gem's total aggregate liability to any Player in connection with any claim arising from use of the Platform shall not exceed the total amount of Real Money Funds deposited by that Player in the 30-day period preceding the event giving rise to the claim.
368gem collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable under the jurisdiction of 368gem's licensing authority. Any disputes not resolved through 368gem's internal complaints process may be escalated to the relevant licensing authority's dispute resolution service.
To initiate a formal complaint, Players should first contact 368gem customer support in writing, clearly describing the nature of the dispute. 368gem will acknowledge receipt within 48 hours and aim to resolve the complaint within 14 business days. Where a complaint cannot be resolved internally, Players may refer the matter to the applicable licensing authority dispute resolution body as notified in 368gem's licensing documentation.
For questions, complaints, or requests relating to these Terms & Conditions, please contact 368gem via:
Our support team responds to email queries within 4 hours during standard business hours and provides round-the-clock assistance via live chat for urgent account-related matters.
368gem is strictly for players aged 21 and above. By using this Platform you confirm that you meet this requirement. If gambling is causing you concern, please visit our Responsible Gaming page for tools and support. Malaysian players are responsible for verifying whether online gambling is permitted under their local laws.
Now that you are familiar with our Terms & Conditions, join thousands of Malaysian players enjoying 1,500+ games, fast MYR payouts, and round-the-clock support at 368gem.
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