The 368gem VIP Programme — Where Loyalty Meets Luxury 👑

Malaysia's most rewarding online casino VIP club — built for players who deserve more than just another bonus. Exclusive perks, faster payouts, and a dedicated team that puts you first.

Exclusive Cashback Priority Withdrawals Personal VIP Manager Birthday Bonuses

⚠️ 21+ Only. Please gamble responsibly.

👑 Welcome to the 368gem VIP Club

Loyalty has its privileges — and at 368gem, they are exceptional

Not all players are the same, and at 368gem, we believe your loyalty deserves to be recognised in a meaningful way. The 368gem VIP Programme is our way of saying thank you to the players who choose us day after day — from the regulars who catch late-night live baccarat sessions in Kuala Lumpur, to the football enthusiasts in Johor Bahru who follow every Malaysia Super League and EPL match on our sportsbook.

The programme is structured across four tiers — Silver, Gold, Platinum, and Diamond — each unlocking progressively richer rewards. The higher you climb, the more exclusive your benefits become: enhanced cashback percentages, priority processing on Touch n Go eWallet and Boost withdrawals, access to VIP-only tables with higher betting limits, personalised birthday gifts, and a dedicated VIP relationship manager who knows your preferences and is available around the clock.

Progression is straightforward and transparent. Every ringgit wagered on any 368gem product — live casino, slots, sportsbook — earns you Gem Points. Accumulate enough points and your tier upgrades automatically. There are no hidden conditions, no arbitrary discretionary upgrades. Your status is earned entirely by your activity on the platform.

✨ VIP Tier Breakdown

Four levels of excellence — each more rewarding than the last

🥈

Silver

From 1,000 Gem Points

5% weekly cashback
Standard withdrawal priority
Monthly reload bonus
Access to Silver lounge games
Email support (24 hrs)

🥇

Gold

From 10,000 Gem Points

8% weekly cashback
Faster withdrawals (within 1 hr)
Bi-weekly reload bonus
Higher live table limits
Birthday bonus gift
Live chat priority queue

POPULAR

💎

Platinum

From 50,000 Gem Points

12% weekly cashback
Priority withdrawals (~30 min)
Weekly reload bonus
Dedicated VIP manager
Exclusive Platinum tables
Personalised birthday gift
Higher deposit/withdrawal caps

💠

Diamond

By invitation — 200,000+ pts

20% weekly cashback
Instant withdrawals (no queue)
Bespoke bonus arrangements
24/7 personal VIP concierge
Diamond-exclusive game rooms
Luxury lifestyle rewards
No withdrawal limits
VIP events & invitations

Tier maintenance is reviewed monthly. Points accumulation and tier thresholds are subject to 368gem's full Terms & Conditions.

💰 How Gem Points Work

Every bet you place earns you points — it really is that simple

Gem Points are the currency of the 368gem VIP Programme. They are earned automatically whenever you wager on any product across the platform — no opt-in required, no minimum session length, no fine print to navigate. The points accumulate in real time and are visible in your account dashboard at all times.

Different product categories carry slightly different earn rates, reflecting the varying house edges and game characteristics across our portfolio. Live casino games, slots, and sportsbook all contribute to your Gem Points balance, though at different rates per RM wagered. The table to the right gives a clear breakdown so you always know exactly how fast you are climbing the ladder.

Points are never deducted for wins or losses — they are earned on gross wager, regardless of outcome. This means a session where you win big still contributes fully to your VIP progression, rewarding you for your activity rather than penalising your success.

Once you reach a new tier threshold, your status upgrades at the start of the following calendar week. You will receive a notification via email and in-platform message, and your new benefits — including enhanced cashback rates and priority withdrawal processing via Touch n Go eWallet, Boost, or bank transfer — activate immediately.

Product Category	Points per RM 100 Wagered
🃏 Live Casino (Baccarat / Blackjack)	10 pts
🎡 Live Casino (Roulette / Sic Bo)	10 pts
🎰 Video Slots	15 pts
🐟 Fishing Games	12 pts
⚽ Sportsbook (Pre-match)	8 pts
📺 Sportsbook (Live / In-play)	8 pts
🚀 Crash & Instant Games	12 pts

Points are calculated on total wager amount, not net win/loss. Earn rates are subject to periodic review.

🎁 VIP Benefits in Detail

Here is what being a 368gem VIP member actually means for you

💸

Enhanced Weekly Cashback

VIP members receive a percentage of their weekly net losses back as cashback — paid every Monday with no wagering requirement attached. Diamond members receive up to 20% back. This is real money returned to your account, not bonus credits.

⚡

Priority Withdrawal Processing

Your withdrawal requests jump to the front of the queue. Platinum members typically see their Touch n Go eWallet or Boost transfers processed within 30 minutes. Diamond members enjoy effectively instant processing with no daily withdrawal cap.

👤

Dedicated VIP Manager

From Platinum tier upwards, you are assigned a personal VIP relationship manager. They know your preferences, handle account queries directly, arrange custom bonus packages, and are available via direct message 24/7 — no queuing with general support.

🎂

Birthday Bonuses & Gifts

Every VIP member from Gold tier and above receives a birthday surprise — bonus credits, free spins, or even physical gifts for our highest-tier Diamond members. We remember your special day so you can celebrate in style, whether you are in Bangsar or George Town.

🎴

Exclusive High-Limit Tables

VIP members gain access to live casino tables with significantly higher maximum bet limits — perfect for serious players who find standard tables too restrictive. Platinum and Diamond VIPs can access private baccarat and blackjack rooms not visible to the general player base.

🏆

VIP Tournaments & Events

Platinum and Diamond members are periodically invited to exclusive VIP tournaments — both online competitions and, for our top Diamond members, real-world hospitality events. Think premium sports viewing experiences for UFC nights, EPL finals, and major international matches.

🚀 How to Join the VIP Programme

Your VIP journey starts the moment you sign up

Register Your 368gem Account

Create your account and complete identity verification. You must be 21 years or older — this is a mandatory requirement under international gaming authority standards, and we enforce it strictly for every player on the platform.

Start Playing — Points Accumulate Automatically

From your very first bet, Gem Points begin accumulating. No opt-in, no manual enrolment. Play live casino, spin slots, bet on football — every wager counts towards your VIP status. Track your points balance live from the account dashboard.

Reach Tier Thresholds to Unlock Benefits

When your accumulated points hit a tier threshold — 1,000 for Silver, 10,000 for Gold, 50,000 for Platinum — your status upgrades at the start of the following week. You will be notified by email and in-app message, and your new benefits activate immediately.

Diamond by Invitation

The Diamond tier is reserved for our most valued long-term players. When you accumulate 200,000+ Gem Points and maintain consistent activity, our VIP team will reach out directly with a personal invitation. Diamond status comes with bespoke arrangements tailored specifically to you.